Devices appear greyed out on the DARWIN application because they have lost network connection. This can be as a result of power loss to either the specific unit or network hub linking the device to the network.
In order to troubleshoot this issue for speakers, please follow the instructions below:
- Check for power to the light by physically viewing the light switch. For DARWIN to be able to communicate with the lights they will need to be powered (i.e. switch in on position).
- Confirm light is powered by turning off, then on, ensuring to leave light in on position.
- If lights turn on refresh the UI screen by navigating to another screen and returning. Lights should now be available.
If lights don’t turn on, there may be an issue with the power on this circuit and an electrician may be required to rectify.
Feel free to reach out to DARWIN Customer Support if you have any further questions.